WhatsApp Need Based Messaging


Push Messages

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• Business initiated messages
• Template Messages – Initiated by businesses, can be sent any time
• Attachments will be supported in phase 2


2 – Way Communication

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• Consumer initiated messages
• Freestyle chat with end-user, Initiated after an end-user response
• Media sharing available - PDF , DOC, PPT, XLS, webp, JPEG, PNG and much more


Enterprises - The Power Of WhatsApp


Push Messages

• Alerts

Transactional

OTP

Service Messages

• Promotional Messages not allowed
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2 – Way Communication

• Use for Customer Support

• Interactive conversation

• Chatbot connectivity

• Menu driven services, set automated responses
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WhatsApp On-Boarding


ONBOARDING CHECKLIST

DECOR
SETUP

TEMPLATE WHITELIST

INTEGRATION

TESTING ANDGO_LIVE



Implementation Timeline

Entire process takes 15 – 20 days*

*If WhatsApp verification, message template approvals are Completed in time. Customization might take more time.

What we need

Business Name, Mobile Phone Number, Company Logo, Use Cases, Message Template.

Number Authentication

OTP via SMS/ Voice call will be sent to authenticate phone number.

WhatsApp Business API requires a clean number, it should not be registered with normal WhatsApp Account.

WhatsApp Use Case


Objectives

Client had clear mandate for WhatsApp Implementation and was looking for a partner
who could work closely with them

Client Engagement

Processes

1) Project Initiation

2) Integration

3) Testing

4) GO - LIVE

Project Activities

1) Day to Day Project Liasoning

2) We provide monthly updated reports with information on Total Messages Sent, Delivered, Failed etc.

Traffic Analyser
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Outcomes

1) Tracking of customer issues by category and severity levels.
2) Record time implementation with superior execution.