Privacy Policy

This policy ("Privacy Policy") is applicable to Covalent Softwares and all its subsidiaries and/or branch offices in India. It provides the practices and policies applicable to Covalent Softwares (including its employees, interns, contractors, consultants, clients, customers or any other party directly or indirectly engaged for the purpose of business or otherwise) for handling of or dealing in Personal Information, including Sensitive Personal Data or Information that is lawfully collected by Covalent Softwares.

We collect personal data of our employees, potential employees, clients, suppliers, business contacts, shareholders and website users or any other individuals or entities wherever required for business purposes or otherwise.

Covalent Softwares attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with Covalent Softwares, your personal data are in safe hands.

Covalent Softwares protects your personal data in accordance with applicable laws and maintains appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, alteration, disclosure, access or destruction.

General Definitions

• Reference to “you” or “your” refers to any natural person (including employees of Covalent Softwares) who provides information to Covalent Softwares.
• “Act” shall mean the Information Technology Act, 2000 and Rules thereunder as amended from time to time.
• “Information” shall mean and include Personal Information and Sensitive Personal Data and Information as may be collected by Covalent Softwares.
• “Personal Information (PI)” shall have the same meaning as under Rule 2(i) of the Information Technology Rules, 2011.
• “Rules” refers to the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
• “Sensitive Personal Data and Information (SPDI)” refers to information defined under Rule 3 of the Information Technology Rules, 2011.

Collection of Information

You may use Covalent Softwares’ website to access information, learn about products and services, read publications or check career opportunities without providing personal information.

However, Covalent Softwares may collect and process personal data in the following situations:

• Information provided during registration for services available only to registered users.
• Information provided directly through email or electronic communication.
• Information shared during telephone conversations.
• Information submitted in physical form through courier, post or in-person.
• Information collected from employees, suppliers, clients, prospects or consultants for employment or business services.

You may choose not to provide personal information. However, Covalent Softwares may not be able to provide certain services without such information.

Use of Information Collected

Any information collected will be used in connection with the relevant purpose communicated to you at the time of collection. Communication methods may include SMS, voice calls, email, WhatsApp or other messaging platforms.

Employees, suppliers, clients or consultants will be informed of the purpose for which the information is being collected.

Personal data will not be used for purposes incompatible with the original purpose unless required by law or necessary to protect vital interests.

Sharing of Information

Covalent Softwares may share personal data where required under contractual obligations or applicable law.

• Employees, auditors, consultants or authorized vendors on a need-to-know basis.
• Government authorities as required by applicable law.
• Legal authorities in response to court orders, subpoenas or legal processes.
• Affiliates or partners for business purposes with adequate data protection.

Security of Information

Covalent Softwares ensures the security, integrity and privacy of personal data through strict technical, physical and organizational security measures.

Access to servers is limited to authorized personnel and information is shared strictly on a need-to-know basis.

Security protocols are regularly reviewed and updated to maintain high protection standards.

Employees & Relevant Individuals Obligations

• Prevent unauthorized access to computer systems processing personal data.
• Avoid unauthorized reading, copying, modification or deletion of data.
• Ensure secure transfer of personal data.
• Follow internal security procedures.
• Report any privacy or security breach immediately.
• Attend mandatory security and privacy training.

Retention of Information

Covalent Softwares retains personal data only as long as necessary for legal, contractual or business purposes.

• Data is retained while accounts remain active.
• Data may be kept to comply with legal obligations.
• When no longer required, data is securely destroyed or anonymized.
• Service transactional data may be retained for up to three years.

Your Rights

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data.
• Object to the processing of personal data.
• Request portability of personal data.

For privacy-related requests, contact us at info@covalentsoftwares.com.