Digital Innovation for Tour & Travel Businesses

Tours & Travels

Tourism is a major contributor to the economy of many countries and India continues to be a key destination for both domestic and international travelers. Each Indian state offers a distinct tourism identity, experiences and destinations that appeal to different audiences. India is also well known for health and wellness tourism while niche travel segments such as astro tourism and experience-based travel are growing steadily.

The tourism industry is highly competitive, with local operators and global brands competing for attention. Travelers expect quick, accurate information on destinations, packages, pricing and facilities before they make a decision. Strategic partnerships, cross-promotions and timely updates improve customer confidence and bookings. With enterprise messaging and digital marketing services, travel businesses can automate communication, improve engagement and build a strong online presence that drives more enquiries and conversions.

Benefits	Bulk SMS	Voice SMS	WhatsApp	Virtual IVR
Advertise latest promotional deals & offers via SMS to customers	✔	✔	✔	✔
Generating leads via promoting short code details on various media	✔	✔	✔	✔
Integrate SMS Services in the eCommerce Portal, ERP or CRM for alerts	✔	✔	✔
Sharing customer testimonials of a delighted customer to all members	✔	✔	✔
Facilitate customers to get specific Package/Tour details via pull SMS	✔	✔	✔	✔
Create database of interested leads for higher conversion rate	✔	✔	✔	✔
Run contests or voting campaigns for promotions for publicity & customer interaction	✔	✔	✔	✔
Promote various package tours, such as Honeymoon, Wildlife etc	✔	✔	✔	✔
Communicate various activities like River-Rafting, Bungee Jumping etc	✔	✔	✔	✔

FAQs

Digital solutions help tour and travel businesses manage bookings, automate customer communication and improve visibility across online platforms. With tools like CRM systems, automated messaging and digital marketing, travel companies can respond faster to inquiries, personalize customer experiences and generate more qualified leads while reducing manual work.

Covalent Softwares offers end-to-end digital solutions including website development, booking platforms, CRM integration, Bulk SMS, Voice SMS, WhatsApp Business API, Virtual IVR and digital marketing services. These solutions are designed to help travel agencies streamline operations, increase customer engagement and boost conversions.

Yes. Messaging services like Bulk SMS, WhatsApp and Voice SMS allow travel businesses to instantly share offers, itinerary updates, booking confirmations and reminders. This real-time communication builds trust, keeps customers informed and significantly improves response rates compared to traditional marketing channels.

Absolutely. With CRM integration and automated workflows, tour and travel businesses can manage inquiries, bookings and follow-ups automatically. This ensures no lead is missed and customers receive timely updates without requiring manual effort from your team.

What Client Says?

testimonials

I am writing to extend my deepest gratitude to the entire Covalent Softwares team for your outstanding work on developing our new web application, Eknewon. As a satisfied client, I am thrilled with the results and the professional experience we had throughout the project.

Mr. Manish Sharma

- Eknewon Pvt. Ltd.

Very proactive services I've been using the application for 3 months now nd anytime I get any challenge the team is always there nd gets it resolved immediately.

Ms. Bhumi

- Damsun Group

I have had the pleasure of using the SMS service provided by Covalent, and I must say that I am thoroughly impressed! From start to finish, the entire experience was seamless, efficient, and effective.

Mr. Suhail Sheikh

- Lendingplate

We have been using Covalent Software services at our workplace and I must say, I am highly impressed by the customer support that they provide us I have been in touch with Mr. Nabarun Gupta and I am very happy with the support solution; right from the training part to grievances, the team is very active with their problem solution skills. I would highly recommend opting their service if you're looking for online promotion like whatsapp, sms, mail and more.

Ms. Eshaa Valambhia

- Vishwanath Builders

The best software solution that we were looking for. Doing fantastic work and very well managed support team. Thanks Covalent.

Henna CRM

- Henna Industries Pvt. Ltd.

Excellent service. I highly recommend Covalent Softwares as the best website development Company in Delhi. Our Website that they developed is running very smoothly and hassle free.

Mr. Suvendu Sekhar Satapathy

- Laarsh Techage

We have bought a small package of leads for Real Estate and got very good leads from there. Team is professional and they are doing amazing job. Their marketing and promotional activities are really result oriented.

Mr. Rakesh Banga

- Fincone

Extremely professional company and above all the team exactly knows where to hit and get the best results possible.. 10/10 to them.

Mr. Gaurav Tangri

- AirMauryan Services LLP

Last 5 years we have been working with Covalent softwares We haven't had any problems yet. Thanks Nabarun Gupta your service is very good.

Mr. Dilip Baghel

- Mec Tech Machines & Tools

Mr. Rakesh Banga

- Resale Zone

From last 5 years I am taking various services from Covalent Softwares. They people have excellent support team. I really appreciate their work.

Dr. Rohit Gupta