In today's world, where clients need to interface with brands immediately and without bother, both Missed Call Service and Toll-Free Service have ended up exceptionally useful tools. Numerous individuals confuse these two services, but in reality, their purpose, working mechanism and applications are very distinctive.
In this blog, we will understand in simple, everyday language what the real difference is between Missed Call Service and Toll-Free Service and which service is better suited for which type of business.
What is the Purpose of the Missed Call Service?
Missed Call Service is a service where a customer gives a missed call to a given mobile number. The call is automatically disconnected as soon as it connects and no money is deducted from the customer's account. In return, the system records the customer's number and further action is taken according to a pre-defined process.
For example:
• Information is sent to the customer via SMS or WhatsApp.
• A call is returned by an agent.
• The customer's number is saved as a lead.
Missed Call Service is quite popular in countries like India, as people here prefer free and easy methods.
What is the purpose of Toll-Free Service?
In Toll-Free Service, the client calls a particular number, which usually begins with 1800. The whole fetch of this call is borne by the company; the client does not have to pay anything. The purpose of this benefit is to grant the client the opportunity for direct interaction.
By calling a Toll-Free number, a customer can:
• Register a complaint.
• Get information about a product or service.
• Place an order or make a booking.
This service is especially used for customer support and sales related needs.
What is the Main Differences between Missed Call Service and Toll-Free Service?
1. Call Duration
In Missed Call Service, the call is disconnected as soon as it connects.
In Toll-Free Service, there is a complete conversation between the customer and the agent.
2. Cost
In Missed Call Service, the cost is very low for both the customer and the company.
In Toll-Free Service, the company has to bear the cost of each call, which depends on the call duration.
3. Objective
The purpose of Miss Call Service is lead generation, opt-ins, or receiving quick requests.
The objective of Toll Free Service is to communicate with the customer and provide solutions to their problems or questions.
4. Ease of Use
Giving a missed call is extremely easy and takes no time.
With a Toll Free call, the customer may have to wait on hold.
5. Data Collection
Miss Call Service allows for the collection of a large number of mobile numbers and basic data.
Toll Free Service provides detailed information through conversation.
When is Miss Call Service a better option?
Miss Call Service is more beneficial when:
• You need to collect a large number of leads.
• You want people's participation in an offer, voting or campaign.
• You need to promote on a low budget.
• You want to target a rural or less tech-savvy audience.
For example, campaigns like "Give a missed call to get information" are perfect for Miss Call Service.
When is Toll Free Service the right choice?
Toll Free Service proves more effective when:
• It is necessary to explain things in detail to the customer.
• Customer support is your priority.
• You need to handle complaints or complex questions.
• You want to project a professional brand image.
Banks, insurance companies and e-commerce platforms typically use Toll Free numbers.
Which service to choose from a business perspective?
If your goal is to reach as many people as possible and generate leads at a low cost, then Miss Call Service is the right option.
If your focus is on customer satisfaction, trust and providing solutions through direct interaction, then Toll Free Service will be more effective.
Many companies also use both services simultaneously. For example, generating leads through missed calls and then following up with a Toll Free or outbound call.
Popularity of these services in India
In India, Miss Call Benefit has been especially fruitful since of the huge number of mobile clients and people's desire to get data without causing costs. Toll Free Service, on the other hand, is pivotal for brands that take client experience genuinely and prioritize coordinated communication.
FAQ
It is completely free for the customer. The company only has to pay a nominal service fee.
No, there is no charge for the client to call a Toll Free number.
Yes, the system can consequently send an SMS or WhatsApp message after a missed call.
Not necessarily. If the budget is limited, it's better to start with Missed Call Service.
Yes, many businesses generate leads through missed calls and then follow up via Toll-Free numbers or agent calls.
